Customer & Product Data Specialist

The Maffia en een groothandel in bouwmaterialen zijn op zoek naar een Customer & Product Data Specialist.

Want to know the client? Request briefing here.

• Locatie: Regio Kortrijk & Remote
• Contract: Freelance
• Start: Asap
• Eind: 3 maanden (verlenging mogelijk)
• Ervaring: +4 jaar
• Beschikbaarheid: 40-60%
• Talen: NL/EN

Responsibilities:

• To enrich products with relevant data, assets, and documentation.
• You work mainly in two databases to ensure that the product data is accurate, complete, and up to date.
• Your focus is on maintaining high data quality to guarantee correct product information for internal tools, such as the Product Library and C4C, but also for customer websites.
• While the role requires some technical skills, it is primarily centered around backend data management to optimize product presentation and accessibility.
• You report in direct line to the Marketing Manager and in dotted line to the Lead Product Manager.

Core Tasks:

• Ensure data quality by enriching and maintaining product data in SAP Commerce (PCM) and assets/documentation in Adobe DAM (Digital Asset Management).
• Through metadata management, ensuring all assets are accurately associated with their products.
• Monitor and analyze data quality and performance metrics using Excel, with a focus on semi-automating workflows wherever possible.
• Understand and oversee system communication through synchronization jobs, ensuring seamless data flow across platforms and applications. Develop a thorough understanding of the systems managing product data and assets, ensuring efficient use and proper management across various platforms (e.g., web platforms, assortment apps).
• Independently lead the product data management process, demonstrating strong initiative as this role requires self-direction.
• Collaborate with cross-functional teams such as Master Data, Product Management, Marketing, Sales, and Customer Service to gather input and ensure alignment across departments. Continuously maintain product data integrity by following up on updates and coordinating changes across all relevant stakeholders.
• Support the digitalization efforts by maintaining a quality platform for the product team and structuring data effectively to automate the creation of marketing-related
  documents.
• Respond to specific customer data requests by working closely with Customer Service, Sales, and Product Management to ensure timely and accurate information is provided.

Qualifications

• You have a Bachelor’s or Master’s degree under your belt and relevant work experience.
• You are data-minded and work very accurately. You are the expert in data management.
• You do not wait, but take pro-active initiative and are result-oriented to solve problems.
• You tackle problems in a structured way.
• You have the ability to complete multiple tasks against strict deadlines.
• Knowledge of Excel is necessary. Knowledge of SAP, PIM, DAM & PCM is a plus.
• You communicate fluently in Dutch and English.

Interested?
Request the briefing here.